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AI and developer tools

Background AI Agents and suggestions

Activate entitled agents, review pipeline suggestions, and approve only the actions you actually want.

Users with Agents permission; admins manage activation8 min readAdd-on

Availability: Requires the AI Agents add-on, permission, and a healthy configured AI service.

Agent workspace

Agents scan supported QuoteDeck context and surface suggestions or next-best actions. Each agent has a visible purpose and activation state; preview cards do not mean the agent is active.

Review a suggestion

  1. 1Open Agents or the suggestion inbox.
  2. 2Read the source account and reason.
  3. 3Open the underlying customer, quote, or task if needed.
  4. 4Approve the proposed in-product action or dismiss it.
  5. 5Confirm the resulting record change.

No autonomous customer outreach

Agents do not receive blanket permission to message, follow, post, or otherwise act toward customers. Suggestions remain reviewable, and customer-visible or externally published actions require explicit approval in the owning workflow.

Still stuck?

Send the quote number, the step you were on, and the exact message shown to support@quotedeck.io.